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Business Documents

Delivery Note Generator

Create a delivery note listing what was ordered against what is in the consignment, with a signature block for proof of delivery, and no prices, because it travels inside the box.

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Overview

Why send a delivery note?

A delivery note lists what is in a consignment so the person receiving it can check the contents before signing. Enter the customer's order reference, list each item with what was ordered and what is actually in the box, and download it to travel with the goods.

There is no price column, and there is no field to add one. That is the defining property of the document rather than an omission: a delivery note is opened by whoever receives the goods, which might be a warehouse team, a site foreman, a third-party fulfilment centre, or (on a drop-shipped order) your customer's own customer. Printing what you charge on a document with that audience tells the wrong people your prices, and on a drop-ship it hands your margin to the business you sell through.

Each line shows what was ordered next to what was sent. A note that lists only the contents leaves the receiver unable to tell a short delivery from a complete one, and the moment of receipt is the cheapest possible time to catch a discrepancy: before the goods are put away, before the invoice arrives, and before anyone has to reconstruct what was in the carton.

When the consignment has gone out, the delivered quantities carry straight into the invoice generator with the prices left blank. You bill for what shipped, not for what was ordered.

Step by step

How to write a delivery note

  1. Enter your details and where the goods are going

    Add your business details and the delivery address. Add a billing address separately if the invoice goes somewhere else: for most business customers it does.

  2. Reference the customer's order

    Put their order or purchase order number on it. That is the field their goods-in team matches the delivery against.

  3. List what was ordered and what is in the box

    Each line takes both quantities, so anything short shows as to follow. There is no price column, deliberately.

  4. Print it for the consignment

    Download the PDF and put a copy in with the goods. When you are ready to bill, the delivered quantities carry straight into the invoice generator.

What you get

  • No price field anywhere, because the document travels with the goods
  • Ordered against delivered, so a short delivery is visible on receipt
  • Separate delivery and billing addresses, which are rarely the same
  • Carrier, tracking and package count for the consignment
  • Signature block, which is why a copy travels with the goods at all
  • Invoices what was delivered, not what was ordered

Background

What a delivery note is for

Three documents cover a straightforward sale, and each has a different reader. The order (usually the customer's purchase order) says what was agreed. The delivery note says what turned up. The invoice says what to pay. Confusing any two of them creates work: an invoice in the box gets lost with the packaging, and a delivery note sent to accounts cannot be paid against.

The reader is what settles the design. A delivery note is handled by goods-in, which is a different function from accounts payable and often a different company entirely. They want to know which order this is, what should be in the consignment, and what actually is, in a form they can check against the pallet in front of them. They have no use for a price and, in a good many arrangements, no business seeing one.

Drop-shipping makes that concrete. If you sell through a reseller and ship direct to their customer, a delivery note carrying your prices arrives on the reseller's customer's desk showing exactly what the reseller paid. The reseller finds out when the customer asks why the margin is what it is. It is one of the few document errors that can end a trading relationship, and it is entirely avoidable by not having the field.

Showing the ordered quantity alongside the delivered one is the other decision worth defending. A partial delivery is normal (stock runs out, a supplier is late, a line ships separately), and it only becomes a problem when nobody says so. A note that shows four of ten with six to follow is a complete statement. A note listing four with no context is indistinguishable from a mistake, and the receiver either accepts it and discovers the shortfall later or rejects the whole consignment.

The signature block is the reason a paper copy travels at all. A signed note is evidence the goods arrived and that the quantities were accepted at the point of handover. Without it, a later dispute about a missing item comes down to two recollections; with it, there is a document with a name on it. That is also why the space belongs on the page rather than being left to a courier's handheld device, which records that a box arrived and nothing about what was in it.

None of this makes a delivery note a contract or an accounting record. It is a checking document. Where it matters legally is as evidence: of what was despatched, when, and that somebody at the other end agreed it had arrived.

Not to be confused with

A purchase order
What the customer asked for, issued by them. The delivery note references it so their system can match the consignment against the order it was raised from.
An invoice
The request for payment, with prices, tax and terms. It goes to accounts payable, not into the box, and it is the only one of these documents anybody can pay against.
A packing slip
The same document under another name. Some warehouses use it for a per-carton list and a delivery note for the whole consignment, but the format and the purpose are identical.
A goods received note
The mirror image, raised by the customer to record what they accepted. Reconciling the two is how a receiving department confirms an invoice before paying it.
A proof of delivery
The signed copy coming back to you. Not a separate document so much as the delivery note after somebody has signed it, which is why the signature block matters.
A commercial invoice
The customs document for a cross-border shipment, which does carry values because customs needs them. Distinct from both the delivery note and the sales invoice.
A consignment note
The carrier's document covering the transport itself. Concerned with the movement rather than the contents, and issued by the haulier rather than by you.

Reference

What a delivery note contains

Less than an invoice, and the omissions are the point. Everything on it is there so a person holding a pallet can check it against a screen, which is a different job from getting paid.

  • Your details and the delivery address

    Where the goods came from and where they were sent. The delivery address is frequently not the billing address: a customer's registered office and their warehouse are rarely the same building.

    Required

  • The customer's order reference

    The field goods-in matches against. Without it, a consignment has to be identified by guesswork, and the person doing the guessing is the one deciding whether to accept it.

    Required

  • A delivery note number

    Its own sequence, not borrowed from the invoice series. Borrowing one leaves a gap where an invoice should be, which is exactly the shape an audit looks for.

    Required

  • What was ordered

    Per line, so a shortfall is visible. It is the column that turns a list of contents into a statement about whether the order has been fulfilled.

    Required

  • What is in this consignment

    The quantities actually being sent. Anything short of the ordered figure shows as to follow, which is a complete statement rather than an apparent mistake.

    Required

  • Carrier and tracking

    Who is moving it and under what reference. The first thing anyone asks when a consignment does not arrive, and the last thing anybody can find afterwards.

    Optional

  • A signature block

    Space for a name and a signature on receipt. This is the reason a copy travels with the goods, and what a later dispute about a missing item turns on.

    Required

  • What is deliberately absent

    Prices, tax, totals and payment terms. All of them belong on the invoice, and none of them belongs on a document opened by whoever happens to be on the loading bay.

    Optional

Who it helps

Who needs a delivery note?

Anyone shipping physical goods

A consignment without a note is a box someone has to open and inventory before they can accept it. The note is what turns receiving into a check rather than an investigation.

Businesses selling to other businesses

Corporate receiving departments will not accept a delivery they cannot match to an order. The reference on the note is what makes that match possible.

Anyone drop-shipping

The one case where a price on a delivery note does real commercial damage, because the document arrives on the desk of somebody who is not your customer.

Suppliers who deliver in stages

Partial delivery is normal and only becomes a problem when it is not stated. Showing ordered against delivered turns a shortfall into information rather than an error.

Makers and small manufacturers

Where the person packing the box and the person invoicing are the same, and the note is the record that connects the two a fortnight later.

Anyone who has had a delivery disputed

A signed note naming the quantities accepted is the difference between a conversation about evidence and a conversation about who remembers what.

Do it properly

Best practices

  1. Keep prices off it entirely

    The document is opened by whoever receives the goods, which on a drop-shipped order is not your customer. Prices belong on the invoice, which goes to accounts instead.

  2. Put the customer's order number on every note

    It is the field their system matches against. A consignment that cannot be tied to an order sits in receiving until somebody makes a phone call.

  3. Show ordered against delivered

    A shortfall stated is information; a shortfall implied is a mistake. Listing only what is in the box makes a partial delivery indistinguishable from an error.

  4. Say when the balance follows

    A note showing items to follow without a date generates the phone call it was meant to prevent. One line in the notes field usually settles it.

  5. Get it signed and keep the copy

    A signed note is proof the goods arrived and the quantities were accepted. A courier's scan proves a box moved, which is a different and much weaker claim.

  6. Number them in their own sequence

    Delivery notes and invoices are separate series. Taking a number out of the invoice sequence leaves a gap in it, and gaps in an invoice series are what an audit looks for.

  7. Invoice what was delivered

    Bill the delivered column, not the ordered one. Invoicing for goods still on back-order is the most common cause of a query that delays payment on the whole invoice.

Avoid these

Common mistakes

Putting prices on the delivery note

Leave them off entirely. The document is read by warehouse staff and, on a drop-shipped order, by your customer's customer, neither of whom should be seeing what you charge.

Sending a delivery note instead of an invoice

Send both, to different places. A delivery note has no prices, no tax and no payment terms, so most accounts payable systems cannot pay against it at all.

Listing only what is in the box

Show the ordered quantity alongside. Without it, the receiver cannot tell whether four of ten is a partial delivery or a picking error, and the safe assumption is the second.

Omitting the customer's order reference

Put it in a prominent place. It is the single field a receiving department uses to decide whether a delivery is theirs, and its absence is the most common cause of a consignment being refused.

Numbering delivery notes from the invoice sequence

Give them their own series. An invoice sequence with holes in it is the pattern auditors look for, and the explanation is tedious every time.

Relying on the courier's scan as proof of delivery

Keep a signed note. A scan records that a parcel was handed over; it says nothing about what was inside, which is precisely what a shortfall dispute is about.

Invoicing the full order after a partial delivery

Invoice the delivered quantities and bill the balance when it ships. Charging for goods that have not arrived is the fastest way to have the whole invoice held up in a query.

FAQ

Frequently asked questions

A document that travels with a consignment listing what has been sent, so the receiver can check the contents on arrival. It is not a request for payment and it carries no prices: the invoice does that, and goes to accounts rather than to the loading bay.

No. It is opened by whoever receives the goods: a warehouse, a site foreman, a fulfilment centre, and on a drop-shipped order your customer's own customer. Printing what you charge on a document with that audience leaks it to people who have no business knowing it, and on a drop-ship it hands your margin to the person you sell through.

In practice, nothing: the terms are used interchangeably for the same document. Some warehouses distinguish a packing slip that lists carton contents from a delivery note covering the whole consignment, but the format and the purpose are the same.

So a short delivery is visible at the moment of receipt, which is the cheapest possible time to catch it. A note listing only the contents leaves the receiver unable to tell a partial delivery from a complete one until the invoice arrives and gets queried.

It is the reason a paper copy travels with the goods. A signed note is proof the consignment arrived and that the quantities were accepted, which is what a later dispute about a missing item turns on.

No, and it should say so on its face. It carries no prices, no tax and no payment terms, so most accounts payable systems cannot pay against one, and a customer who tries will have to be sent an invoice anyway.

No. The document is built in your browser. Only your own business details and your usual carrier are remembered, and only in this browser.

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